Frequently Asked Questions

Products

How is lovrei's hair dryer different?

Our hair dryer was created with the intention to not only help dry your hair, but also to improve scalp health by addressing the root cause of unhealthy hair through over 20 million anions. Unlike other hair dryers designed to maximise profits, by having too little anions, or made only to dry your hair and in the process, severely damage your hair quality, our hair dryer prioritises scalp and hair care. 

Why not get cheaper hair dryers?

While buying a cheaper hair dryer is a more economical solution, the phrase ‘you get what you pay for’ is especially true for hair dryers. It poses the risk of long-term health and hair issues, such as dry scalp, heat damage, frizzy hair and even damaged hair cuticles. The secret is to find a hair dryer that has all the benefits that promotes long-term health, because what you’ll spend on a good hair dryer, you’ll save in future hair treatment costs.

How many attachments are there?

We only have 1 attachment as we believe that this is all you really need. Our research shows that over 80% of people who buy multiple attachments, don’t actually end up using most attachments. The reason why other companies sell additional hair attachments are to entice people into buying their hair dryers, regardless if the consumer is going to use it or not and we don’t believe in manipulating our consumers.

Orders & Delivery

How long is your delivery?

We provide next-day delivery within Singapore.

Is delivery free?

Yes. Your delivery is 100% free, regardless where you live in Singapore.

Can I use a coupon after purchae?

Once the order is confirmed, we are unable to retroactively apply any vouchers or discounts.

Trial & Warranty

How long is my trial period?

The trial period is 30 days that starts once your product arrives. Feel free to take this as an opportunity to test out our hair dryers.

*Refunds do not cover intentional damage to products

How to return during trial period?

All you need to do is drop us an email at: Enquiry@lovrei.com

Your trial period will end once we receive your email.

How long is my warranty

We are proud to say that we have 5 years warranty on our product that is automatically registered (and activated) into our system after 30 days upon purchasing (first 30 days are considered trial, which can be refunded). We have one of the longest warranties in the market because we’re confident that our product quality will last.

How to claim my warranty?

All you need to do is drop us an email at: Enquiry@lovrei.com

We will get back to you within 12 hours to confirm your 1-for-1 exchange.

Refund Policy

How long is the refund policy

We have a no-questions-asked refund policy. If you’re simply unhappy with our for product for any reason at all, please drop us an email Enquiry@lovrei.com and we will immediately start processing your refund, which will take about 7 – 14 business days to appear back in your account

How to claim my refund

All you need to do is drop us an email at: Enquiry@lovrei.com

We will get back to you within 12 hours to confirm your refund, no questions asked.

*Please note that refunds are 100% of your money paid. We will absorb the transaction fees along with delivery fees for a better customer experience! 🙂 Feel free to try our products risk-free!

*2nd purchases are not eligible for the trial period.