Frequently Asked Questions
Products
Our hair dryer was created with the intention to not only help dry your hair, but also to improve scalp health by addressing the root cause of unhealthy hair through over 20 million anions. Unlike other hair dryers designed to maximise profits, by having too little anions, or made only to dry your hair and in the process, severely damage your hair quality, our hair dryer prioritises scalp and hair care.
We only have 1 attachment as we believe that this is all you really need. Our research shows that over 80% of people who buy multiple attachments, don’t actually end up using most attachments. The reason why other companies sell additional hair attachments are to entice people into buying their hair dryers, regardless if the consumer is going to use it or not and we don’t believe in manipulating our consumers.
Orders & Delivery
We provide next-day delivery within Singapore.
Yes. Your delivery is 100% free, regardless where you live in Singapore.
Trial & Warranty
The trial period is 30 days that starts once your product arrives. Feel free to take this as an opportunity to test out our hair dryers.
*Refunds do not cover intentional damage to products
All you need to do is drop us an email at: Enquiry@lovrei.com
Your trial period will end once we receive your email.
We are proud to say that we have 5 years warranty on our product that is automatically registered (and activated) into our system after 30 days upon purchasing (first 30 days are considered trial, which can be refunded). We have one of the longest warranties in the market because we’re confident that our product quality will last.
All you need to do is drop us an email at: Enquiry@lovrei.com
We will get back to you within 12 hours to confirm your 1-for-1 exchange.
Refund Policy
All you need to do is drop us an email at: Enquiry@lovrei.com
We will get back to you within 12 hours to confirm your refund, no questions asked.